Fed up with the situation, I finally gave in and my Accountant changed me to Xero yet it didn't have the features I need for quoting, split invoicing etc so here I am returning to QBO having (unwisely?) decided to choose required features over unreliability. With no details requested and no progress, it leads me to believe it's probably not being worked on and not of concern as not happening to all. I'm thinking if it's not happening to everyone, the IT staff dealing with it would want some detail on what's happening from their QBO customers who are dealing with it, particularly with my customers experiencing something different to what my QBO screen is displaying. I was told by QBO that this ongoing issue wasn't happening to every customer so they didn't communicate it! They've never communicated when there's been any ongoing issue. I'm needing to check everything manually and much to my distaste, at times I need to involve my customers in my problem with my QBO by asking my customers questions that I otherwise wouldn't need to. I'm receiving payment from most customers so obviously most invoices are received, some payments display in QBO bank feed, some not so it's more than messy. It gets costly with a major issue such as almost every invoice I've sent QBO displaying as undeliverable (in Aug 2022, almost every invoice and from Nov 11th it's started again with almost every invoice). I'm just assured everything will be alright - when it's clearly not, over time. A ticket may be raised but I'm not sure what happens as never any communication on progress. Phoning for help generally involves a conversation with someone very pleasant yet unfortunately unable to resolve my issue or pass me to anyone with that influence or ability. I don't even ask for help through live chat any more as that was taking forever and I was often figuring out some kind of solution before the live chat got to any kind of answer. Look up an issue that you would expect to have an easy fix for and you see a post from another frustrated user with same issue unresolved for months and even years. Same for QB community with irrelevant answers and repeated incorrect answers not understanding various users questions. QB assistant provides irrelevant answers. The features are great however if something goes wrong in QBO, you just have to hope it doesn't impact your business greatly as no chance of getting the issue resolved or even responded to. I've been using Quickbooks since late 2016.
Unreliable product and non-responsive service to raised issues
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